Refund policy
Return Window
You have 30 days from the date you receive your order to request a return.
Eligibility
To be eligible for a return, your item must be:
- Unworn, unwashed, and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
For hygiene reasons, socks that have been worn cannot be returned unless the item arrived defective or damaged.
How to Start a Return
Contact us with your order number and reason for return. We'll respond within 24–48 hours with return instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue — we'll send a replacement or issue a full refund, and you won't be charged for return shipping.
Return Shipping Costs
For returns not related to a defect or error on our part, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee we will receive your returned item without tracking.
Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days back to your original payment method. Please note it may take additional time for your bank or card issuer to reflect the refund.
Exchanges
Need a different size or color instead of a refund? Contact us at [tu email de soporte] and we'll help set up an exchange, subject to availability.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We can only cancel orders that haven't yet shipped — once an order has shipped, our standard return process applies.